Chicago Desktop Support Services to Empower Productive Employees

 Desktop problems keep employees from doing their jobs. Ensure employees are able to work productively by keeping their desktop workstations working properly. Workstation managed services from Prescient Solutions keep desktop workstations up to date with patches and antivirus protection to minimize downtime.

Our managed services for desktop workstations encompass a range of critical functions to keep your desktops running smoothly and minimize downtime:

1. Operating system management: We take care of managing and maintaining the operating systems on your desktop workstations, ensuring they are up to date with the latest patches, updates, and security fixes. This helps to enhance stability, performance, and security.
2. License management: We assist in managing software licenses for your desktop workstations, ensuring compliance with licensing agreements and optimizing license allocation to maximize efficiency and cost-effectiveness.
3. Antivirus software installation and data protection: We deploy robust antivirus software on your desktop workstations to protect against malware, viruses, and other security threats. We configure and maintain the antivirus software to ensure continuous protection and safeguard your sensitive data.
4. Performance and health monitoring: We employ proactive monitoring tools and techniques to monitor the performance and health of your desktop workstations. This enables us to identify potential issues, diagnose problems, and take appropriate actions to optimize performance and prevent system failures.
5. Remote or onsite end-user support: Our dedicated support team is available to provide assistance and resolve desktop-related issues either remotely or through onsite visits, depending on your specific needs. We strive to provide timely and effective support to minimize disruptions and keep your employees productive.
6. Troubleshooting and problem resolution: When desktop problems occur, we have skilled technicians who are experienced in troubleshooting and resolving a wide range of issues. Whether it’s hardware malfunctions, software conflicts, or user errors, we work diligently to diagnose the root cause and implement effective solutions.
7. Provisioning and inventory management: We handle the provisioning of new desktop workstations and manage inventory to ensure that you have an accurate record of your workstation assets. This includes tracking hardware configurations, software installations, and license information.

Our managed workstation services are designed to optimize the functioning and security of your employees’ desktops, enabling them to perform their job responsibilities efficiently. Whether we provide support remotely or onsite, our approach is backed by the Prescient Advantage, which leverages the collective IT intelligence of our certified experts. We bring extensive experience, knowledge, and best practices to deliver expert solutions tailored to your specific IT needs.

With Prescient Solutions as your trusted partner, you can rely on our comprehensive managed workstation services to address desktop issues, improve performance, and enhance overall productivity within your organization.

Our expert team will take care of all your IT Desktop support needs, allowing you to enjoy more cost-effective and predictable IT spending. We take pride in serving the Chicago, Illinois, and Wisconsin areas, providing exceptional IT services to businesses like yours.

Frequently Asked Questions